Dear Gallery Team,
After several attempts to receive a proper service and reply to my emails from Digibug I think that such company should not be supported. It really tarnishes your efforts and good work and the potential customers of photographers who are implementing your Gallery would not be served a justice to this effort. As a matter of fact this inability to provide a reliable service and customer service would be a quick way to loose their customers. So, whatever you decide, I can assure you that I will not use Digibug serveice in any format. It is a disgrace to business providers. Following is my correspondence with Digibug in more or less chronological order.
Thanks for your support
William Barek
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Customer Service, (after my experience with you this is a contradiction of the term)
My repeated request for issuing credit for the charge to my Visa on August 22, 2009 for service that have not been fulfilled and explained why, has been ignored. I have sent emails on the following dates: Aug 24 - 28 and its records are included at the end. As for your invitation to call you, well why should I, why should I spent more of my money on something that is your responsibility and lack of customer service? I really hope that people who support your service module in Gallery will drop it as well, as users of the Gallery will think twice about implementing it on their sites, of course unless they want to lose their customers really fast. Certainly I would NEVER consider your service at all again!
As I am leaving tomorrow for a month of photo shoot I am not sure about my access to the internet to continue this charade, so redeem yourself and forward the long due credit to my Visa.
William Barek
Following is the order number and corresponding Visa charge:
Order ID Order Date Status Event Customer Name Customer
Paid Items Wholesale
Cost Total
Profit Your
Company
Share Customer
Paid Items Gift
Certificate
Redeemed CS Credits
Redeemed Shipping
Charges TOTAL
Order
Value
148348 7/10/2009 11:51 Cancelled Maine 2009 William Barek 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
149085 8/22/2009 10:53 Error Maine 2009 William Barek 7.99 2.75 5.24 4.19 7.99 0.00 0.00 0.00 7.99
---------From my Visa records-------------------
22 Aug 2009 ONLINE PHOTO PRODUCTS INC631-8732000 NY 8.94
7.99 USD @ 1.1188
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My e-mail correspondence with you:
From: William Barek <william.barek@utoronto.ca>
Date: 28 August 2009 07:30:43 EDT
To:
Cc: William Barek <william.barek@utoronto.ca>
Subject: repeated no-replies from your customer service
I have not received a reply to my emails that are relevant, that is your second charge to my VISA for service that did not happen. since my second order was to try again your service before I offer it to my customers, this inability of yours to provide the service and not replying to my questions why is finalize my decision. There is no way I will offer it to my customers, it would be a quickest way to loose them. I will also canvas Gallery users not to support the module for your service after these experience. Shame.
Sincerely,
William Barek
Mr. Barek,
We have new members on our customer service staff, who accidentally mixed up the various affiliate entities we handle. We do apologize for this confusion caused due to the inexperience on part of the new members on our staff. We indeed ship internationally as we state on our website. We welcome you to call us at (631) 873 2050 for any questions or issues that you might have.
In regards to your order, we had earlier informed you that we were unable to pull the image from the URL you had provided to complete the order. We have already refunded your order, and we extended the offer to produce your order free of charge if you could provide us with the image or a working image URL. We would like to extend that offer again. Please let us know.
Digibug Customer Service
From: William Barek <william.barek@utoronto.ca>
Date: 28 August 2009 07:30:43 EDT
To:
Cc: William Barek <william.barek@utoronto.ca>
Subject: repeated no-replies from your customer service
I have not received a reply to my emails that are relevant, that is your second charge to my VISA for service that did not happen. since my second order was to try again your service before I offer it to my customers, this inability of yours to provide the service and not replying to my questions why is finalize my decision. There is no way I will offer it to my customers, it would be a quickest way to loose them. I will also canvas Gallery users not to support the module for your service after these experience. Shame.
Sincerely,
William Barek
Mr. Barek,
We have new members on our customer service staff, who accidentally mixed up the various affiliate entities we handle. We do apologize for this confusion caused due to the inexperience on part of the new members on our staff. We indeed ship internationally as we state on our website. We welcome you to call us at (631) 873 2050 for any questions or issues that you might have.
In regards to your order, we had earlier informed you that we were unable to pull the image from the URL you had provided to complete the order. We have already refunded your order, and we extended the offer to produce your order free of charge if you could provide us with the image or a working image URL. We would like to extend that offer again. Please let us know.
Digibug Customer Service
From: William Barek <william.barek@utoronto.ca>
Date: 26 August 2009 08:35:33 EDT
To:
Cc: William Barek <william.barek@utoronto.ca>
Subject: Fwd: Order Confirmation!
To whom it might concern,
I have not received any response to my e-mails and I am getting very upset by your unresponsiveness. I would like that you reverse the charge for services not rendered and I would suggest that you correct your web workflow that this doesn't happen again to potential customers.
William Barek
Begin forwarded message:
From: William Barek <william.barek@utoronto.ca>
Date: 25 August 2009 09:03:39 GMT-04:00
To:
Cc: William Barek <william.barek@utoronto.ca>
Subject: Fwd: Order Confirmation!
I have sent this email on Aug 22 and have not received any reply from you. This morning I have checked my Visa and again I have been charged. This doesn't reflect well on your company. I would appreciate if you respond to my inquiry and resolve the problem.
Sincerely
William Barek
From my Visa record:
22 Aug 2009
ONLINE PHOTO PRODUCTS INC631-8732000 NY 8.94 7.99 USD @ 1.1188
Begin forwarded message:
From: William Barek <william.barek@utoronto.ca>
Date: 24 August 2009 11:37:29 GMT-04:00
To: "Digibug Photos" <Customer-Service@everyonesmile.com>
Cc: William Barek <william.barek@utoronto.ca>
Subject: Re: Order Confirmation!
I have received this and when I checked a status on my account at your site it shown error. Please advise on the status and why the error?
Thanks
William Barek
On 22 Aug 2009, at 10:57, Digibug Photos wrote:
Description
Qty.
8 x 10" Matte Reprint(s)
1
<man.gif> Ship To:
William Barek
68 Corporate Dr., Suite 631
Scarborough ON M1H 3H3
Subtotal:
$7.99
:
$0.00
Total to this address:
$7.99
Begin forwarded message:
From: William Barek <william.barek@utoronto.ca>
Date: 24 August 2009 11:37:29 GMT-04:00
To: "Digibug Photos" <Customer-Service@everyonesmile.com>
Cc: William Barek <william.barek@utoronto.ca>
Subject: Re: Order Confirmation!
I have received this and when I checked a status on my account at your site it shown error. Please advise on the status and why the error?
Thanks
William Barek
On 22 Aug 2009, at 10:57, Digibug Photos wrote:
68 Corporate Dr., Suite 631
Scarborough ON M1H 3H3
Subtotal:
$7.99
:
$0.00
Total to this address:
$7.99
Posted: Mon, 2009-08-31 12:32
Posts: 16504
We are actively working on the digibug issue(s).
Ah, I know see where the "everyonesmile.com" email address came from. It's in their email they send out to everyone when you order.... Wonderful....
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Like Gallery? Like the support? Donate now!!! See G2 live here
Posts: 16504
Just want to wrap all the digibug issues together:
The other 2 thread of the 3 I know of:
http://gallery.menalto.com/node/90175
http://gallery.menalto.com/node/90545
https://sourceforge.net/apps/trac/gallery/ticket/643
____________________________________________
Like Gallery? Like the support? Donate now!!! See G2 live here
Posts: 16504
wbarek, where on their site do you even check the status of an order? I can't find that anywhere.
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Like Gallery? Like the support? Donate now!!! See G2 live here
Posts: 155
Nividiam, I am in the canadian Borden wilderness on a photo shoot and my access to Internet is sporadic, so I don't know if this will get through. The orders you see is that one has to login into their account. I don't know if you can get to these throu their general web site. Thanks for looking into it. William