Albums disappeared & I can't log in...

jessemorrell

Joined: 2008-12-29
Posts: 14

Posted: Mon, 2008-12-29 02:10

Two of my albums have completely disappeared from my photogallery. And when I try to log in, it says password is incorrect.

Immediately after the albums disappeared, I would get an "upgrading" in progress message when I tried to log in. That is over now, and I still can't log in and two of my albums are missing.

jessemorrell

Joined: 2008-12-29
Posts: 14

Posted: Mon, 2008-12-29 02:17

This is the message I was getting for a while:

Upgrading Users

The user database in your gallery was created with an older version of the software and is out of date. This is not a problem! We will upgrade it. This may take some time. Your data will not be harmed in any way by this process. Rest assured, that if this process takes a long time now, it's going to make your gallery run more efficiently in the future.
If you get an error, and only some users are upgraded, try refreshing the page to upgrade remaining users.

Please Wait...

Checking user 1 of 3 . . . . skipped
Checking user 2 of 3 . . . . skipped
Checking user 3 of 3 . . . . skipped

Error: There was a problem upgrading users. Please check messages above, and try again

------------------------

So:

1. How do I log in?
2. How do I get my two other albums back?

jessemorrell

Joined: 2008-12-29
Posts: 14

Posted: Mon, 2008-12-29 02:30

What?

jessemorrell

Joined: 2008-12-29
Posts: 14

Posted: Mon, 2008-12-29 02:49

The albums are still there, because I can find them through other means. But for whatever reason, the albums do not show up on the main page.... And I still can't log in...

floridave

Joined: 2003-12-22
Posts: 27300

Posted: Mon, 2008-12-29 04:13

Are you using G2 or G1?

Dave
_____________________________________________
Blog & G2 || floridave - Gallery Team

jessemorrell

Joined: 2008-12-29
Posts: 14

Posted: Mon, 2008-12-29 18:37

I don't know if it is G2 or G1

This is my gallery: http://www.openairoutreach.com/gallery/

There used to be four albums on the main page, now there are only two for some reason...

But I can access some of the "disappeared" albums through this link: http://www.openairoutreach.com/gallery/spring07

So I know that those albums have not been deleted, they have simply disappeared from the main page.

I also cannot log it, it says my username or password is incorrect...

floridave

Joined: 2003-12-22
Posts: 27300

Posted: Mon, 2008-12-29 19:11

Quote:

I don't know if it is G2 or G1

Well at the bottom it says:
Powered by Gallery v1.4.4-pl4

This is a G2 forum so I will move it where you might get better help.

Dave
_____________________________________________
Blog & G2 || floridave - Gallery Team

floridave

Joined: 2003-12-22
Posts: 27300

Posted: Mon, 2008-12-29 19:15

Quote:

I also cannot log it, it says my username or password is incorrect...

I don't have much experiance with G1 anymore so try this:
FAQ: When I try to login, everything seems to go correctly, but Gallery doesn't log me in?

I think you could rerun the configuration wizard again to change the password.

Dave

_____________________________________________
Blog & G2 || floridave - Gallery Team

jessemorrell

Joined: 2008-12-29
Posts: 14

Posted: Tue, 2009-01-13 01:56

When I try to log in to my gallery, it says that my username or password is incorrect.

Is there a way to have my password emailed to me?

Or is it possible for me to have my password reset?

jessemorrell

Joined: 2008-12-29
Posts: 14

Posted: Tue, 2009-01-13 02:02

This is what I found:

I've forgotten my admin password! How can I reset it?

* Create a file named resetadmin in your /gallery/setup directory.

* Visit the configuration wizard in your browser

* Follow the instructions on the page

* Specify a new password in step 2 of the configuration wizard

The Configuration Wizard will give you a special piece of information, and you will be required to edit the resetadmin file, add the string, save, and refresh your browser. This is a security measure to prove that you are an administrator.

-----------------------------

I tried to log into the Configuration Wizard, and it says:

Error: Invalid username or password

Now what???

I can't log into my photo gallery, I can't log into my Configuration Wizard, and two of my albums are still missing!

I think that if I could simply log in, I could get my albums back. But somehow my "username" and "password" has been changed on me!

floridave

Joined: 2003-12-22
Posts: 27300

Posted: Tue, 2009-01-13 03:05

Did you add a file called resetadmin in your /gallery/setup directory?

Dave
_____________________________________________
Blog & G2 || floridave - Gallery Team

jessemorrell

Joined: 2008-12-29
Posts: 14

Posted: Tue, 2009-01-13 03:22

Can I add a file to the gallery/setup directory without logging in to the Configuration Wizard?

How do I add a file?

When I go to the "gallery/setup" it says:

Gallery configuration
You must log in as an administrator to edit this server's configuration.

Username
Password

jessemorrell

Joined: 2008-12-29
Posts: 14

Posted: Tue, 2009-01-13 03:25

How do I find out the username and password for the "gallery/setup"?

It seems I am having the same problem at the "gallery/setup" that I am having in my gallery - my username and password aren't working.

floridave

Joined: 2003-12-22
Posts: 27300

Posted: Tue, 2009-01-13 03:41

Quote:

How do I add a file?

The same way you installed the files in the first place, most likely FTP.

Dave
_____________________________________________
Blog & G2 || floridave - Gallery Team

jessemorrell

Joined: 2008-12-29
Posts: 14

Posted: Tue, 2009-01-13 04:22

I had web designers install the photo gallery.

I contacted them to see if they know the log in.

I am not much of a computer guy. I have no idea what "FTP" is.

jessemorrell

Joined: 2008-12-29
Posts: 14

Posted: Tue, 2009-01-13 04:26

Since two of my albums are not being shown anymore, and since my log in no longer works, does that mean that my photo gallery was hacked by somebody, or is this a fault with the "upgrade" gallery did? One day my albums were there and I could log in, the next day my albums were gone and I couldn't log in.

I am a simple guy and I need simple solutions. I just want my pictures back and I want to be able to upload more pictures. That is all.

floridave

Joined: 2003-12-22
Posts: 27300

Posted: Tue, 2009-01-13 05:08

point your web designers to:
FAQ: I've forgotten my admin password! How can I reset it?

Dave
_____________________________________________
Blog & G2 || floridave - Gallery Team

floridave

Joined: 2003-12-22
Posts: 27300

Posted: Tue, 2009-01-13 05:10

Quote:

was hacked by somebody,

Could be but I doubt it. Once you get everything sorted you should upgrade.

Quote:

or is this a fault with the "upgrade" gallery did?

Gallery does not upgrade, you or your host has to initialize upgrades. Where did you get this "upgrade" idea?

Dave

_____________________________________________
Blog & G2 || floridave - Gallery Team

jessemorrell

Joined: 2008-12-29
Posts: 14

Posted: Tue, 2009-01-13 05:37

If my gallery was not hacked, and if it wasn't messed up during an "upgrade", why can't I log in anymore and why are two of my albums missing?

I got the "upgrade" idea because right after my two albums disappeared, I tried to log in and got this message:

Upgrading Users

The user database in your gallery was created with an older version of the software and is out of date. This is not a problem! We will upgrade it. This may take some time. Your data will not be harmed in any way by this process. Rest assured, that if this process takes a long time now, it's going to make your gallery run more efficiently in the future.
If you get an error, and only some users are upgraded, try refreshing the page to upgrade remaining users.

Please Wait...

Checking user 1 of 3 . . . . skipped
Checking user 2 of 3 . . . . skipped
Checking user 3 of 3 . . . . skipped

Error: There was a problem upgrading users. Please check messages above, and try again

-----------------------
-----------------------

It was during this upgrade that my albums disappeared.
And it was after this upgrade that my log in didn't work anymore.

That is why I concluded it was the fault of the upgrade.
It seems to me that this upgrade must have hidden my two albums and change my password.
How else could my albums have disappeared and my password been changed?

Is there anyone at Gallery who has the power or authority to change my password back to what it was before this upgrade? And it is possible for them to bring back the two albums that this upgrade disappeared? Since Gallery seemed to cause this problem, are they able to fix it for me? Please?

jessemorrell

Joined: 2008-12-29
Posts: 14

Posted: Tue, 2009-01-13 05:42

My web designers said:

"The user/pass I had for FTP is also not working. You'll need to call iPowerweb to get them to reset it. The good thing is that your email address is still the same. It would be more difficult if it wasn't.
ipowerweb.com"

So I guess Ipowerweb.com can reset the password for me?

floridave

Joined: 2003-12-22
Posts: 27300

Posted: Tue, 2009-01-13 14:40

Quote:

If my gallery was not hacked, and if it wasn't messed up during an "upgrade", why can't I log in anymore and why are two of my albums missing?

Perhaps something changed on the server.

Quote:

Is there anyone at Gallery who has the power or authority to change my password back to what it was before this upgrade?

You have the power if you have access to the server.

Quote:

Since Gallery seemed to cause this problem, are they able to fix it for me? Please?

I have been trying.

Quote:

So I guess Ipowerweb.com can reset the password for me?

If they changed the FTP password then you will have to ask them to change it back or create a new one.
Then since you can't follow the FAQ directions you will have to give your web designer the password and have them change the Gallery access.

How do we have control over what your host does?

Dave

_____________________________________________
Blog & G2 || floridave - Gallery Team

jessemorrell

Joined: 2008-12-29
Posts: 14

Posted: Wed, 2009-01-14 00:37

I appreciate all of your help. I apologize if I've come off bad. You can image how frustrating it would be to lose albums and to be locked out of your gallery. Again, thanks for all your help. I hope I can figure this out.

jessemorrell Joined: 2008-12-29 Posts: 14	Posted: Mon, 2008-12-29 02:10
	Two of my albums have completely disappeared from my photogallery. And when I try to log in, it says password is incorrect. Immediately after the albums disappeared, I would get an "upgrading" in progress message when I tried to log in. That is over now, and I still can't log in and two of my albums are missing.
	XUser login Username: * Password: * Create new account Request new password
jessemorrell Joined: 2008-12-29 Posts: 14	Posted: Mon, 2008-12-29 02:17
	This is the message I was getting for a while: Upgrading Users The user database in your gallery was created with an older version of the software and is out of date. This is not a problem! We will upgrade it. This may take some time. Your data will not be harmed in any way by this process. Rest assured, that if this process takes a long time now, it's going to make your gallery run more efficiently in the future. If you get an error, and only some users are upgraded, try refreshing the page to upgrade remaining users. Please Wait... Checking user 1 of 3 . . . . skipped Checking user 2 of 3 . . . . skipped Checking user 3 of 3 . . . . skipped Error: There was a problem upgrading users. Please check messages above, and try again ------------------------ So: 1. How do I log in? 2. How do I get my two other albums back?

jessemorrell Joined: 2008-12-29 Posts: 14	Posted: Mon, 2008-12-29 02:30
	What?

jessemorrell Joined: 2008-12-29 Posts: 14	Posted: Mon, 2008-12-29 02:49
	The albums are still there, because I can find them through other means. But for whatever reason, the albums do not show up on the main page.... And I still can't log in...

floridave Joined: 2003-12-22 Posts: 27300	Posted: Mon, 2008-12-29 04:13
	Are you using G2 or G1? Dave _____________________________________________ Blog & G2 \|\| floridave - Gallery Team

jessemorrell Joined: 2008-12-29 Posts: 14	Posted: Mon, 2008-12-29 18:37
	I don't know if it is G2 or G1 This is my gallery: http://www.openairoutreach.com/gallery/ There used to be four albums on the main page, now there are only two for some reason... But I can access some of the "disappeared" albums through this link: http://www.openairoutreach.com/gallery/spring07 So I know that those albums have not been deleted, they have simply disappeared from the main page. I also cannot log it, it says my username or password is incorrect...

floridave Joined: 2003-12-22 Posts: 27300	Posted: Mon, 2008-12-29 19:11
	Quote: I don't know if it is G2 or G1 Well at the bottom it says: Powered by Gallery v1.4.4-pl4 This is a G2 forum so I will move it where you might get better help. Dave _____________________________________________ Blog & G2 \|\| floridave - Gallery Team

floridave Joined: 2003-12-22 Posts: 27300	Posted: Mon, 2008-12-29 19:15
	Quote: I also cannot log it, it says my username or password is incorrect... I don't have much experiance with G1 anymore so try this: FAQ: When I try to login, everything seems to go correctly, but Gallery doesn't log me in? I think you could rerun the configuration wizard again to change the password. Dave _____________________________________________ Blog & G2 \|\| floridave - Gallery Team

jessemorrell Joined: 2008-12-29 Posts: 14	Posted: Tue, 2009-01-13 01:56
	When I try to log in to my gallery, it says that my username or password is incorrect. Is there a way to have my password emailed to me? Or is it possible for me to have my password reset?

jessemorrell Joined: 2008-12-29 Posts: 14	Posted: Tue, 2009-01-13 02:02
	This is what I found: I've forgotten my admin password! How can I reset it? * Create a file named resetadmin in your /gallery/setup directory. * Visit the configuration wizard in your browser * Follow the instructions on the page * Specify a new password in step 2 of the configuration wizard The Configuration Wizard will give you a special piece of information, and you will be required to edit the resetadmin file, add the string, save, and refresh your browser. This is a security measure to prove that you are an administrator. ----------------------------- I tried to log into the Configuration Wizard, and it says: Error: Invalid username or password Now what??? I can't log into my photo gallery, I can't log into my Configuration Wizard, and two of my albums are still missing! I think that if I could simply log in, I could get my albums back. But somehow my "username" and "password" has been changed on me!

floridave Joined: 2003-12-22 Posts: 27300	Posted: Tue, 2009-01-13 03:05
	Did you add a file called resetadmin in your /gallery/setup directory? Dave _____________________________________________ Blog & G2 \|\| floridave - Gallery Team

jessemorrell Joined: 2008-12-29 Posts: 14	Posted: Tue, 2009-01-13 03:22
	Can I add a file to the gallery/setup directory without logging in to the Configuration Wizard? How do I add a file? When I go to the "gallery/setup" it says: Gallery configuration You must log in as an administrator to edit this server's configuration. Username Password

jessemorrell Joined: 2008-12-29 Posts: 14	Posted: Tue, 2009-01-13 03:25
	How do I find out the username and password for the "gallery/setup"? It seems I am having the same problem at the "gallery/setup" that I am having in my gallery - my username and password aren't working.

floridave Joined: 2003-12-22 Posts: 27300	Posted: Tue, 2009-01-13 03:41
	Quote: How do I add a file? The same way you installed the files in the first place, most likely FTP. Dave _____________________________________________ Blog & G2 \|\| floridave - Gallery Team

jessemorrell Joined: 2008-12-29 Posts: 14	Posted: Tue, 2009-01-13 04:22
	I had web designers install the photo gallery. I contacted them to see if they know the log in. I am not much of a computer guy. I have no idea what "FTP" is.

jessemorrell Joined: 2008-12-29 Posts: 14	Posted: Tue, 2009-01-13 04:26
	Since two of my albums are not being shown anymore, and since my log in no longer works, does that mean that my photo gallery was hacked by somebody, or is this a fault with the "upgrade" gallery did? One day my albums were there and I could log in, the next day my albums were gone and I couldn't log in. I am a simple guy and I need simple solutions. I just want my pictures back and I want to be able to upload more pictures. That is all.

floridave Joined: 2003-12-22 Posts: 27300	Posted: Tue, 2009-01-13 05:08
	point your web designers to: FAQ: I've forgotten my admin password! How can I reset it? Dave _____________________________________________ Blog & G2 \|\| floridave - Gallery Team

floridave Joined: 2003-12-22 Posts: 27300	Posted: Tue, 2009-01-13 05:10
	Quote: was hacked by somebody, Could be but I doubt it. Once you get everything sorted you should upgrade. Quote: or is this a fault with the "upgrade" gallery did? Gallery does not upgrade, you or your host has to initialize upgrades. Where did you get this "upgrade" idea? Dave _____________________________________________ Blog & G2 \|\| floridave - Gallery Team

jessemorrell Joined: 2008-12-29 Posts: 14	Posted: Tue, 2009-01-13 05:37
	If my gallery was not hacked, and if it wasn't messed up during an "upgrade", why can't I log in anymore and why are two of my albums missing? I got the "upgrade" idea because right after my two albums disappeared, I tried to log in and got this message: Upgrading Users The user database in your gallery was created with an older version of the software and is out of date. This is not a problem! We will upgrade it. This may take some time. Your data will not be harmed in any way by this process. Rest assured, that if this process takes a long time now, it's going to make your gallery run more efficiently in the future. If you get an error, and only some users are upgraded, try refreshing the page to upgrade remaining users. Please Wait... Checking user 1 of 3 . . . . skipped Checking user 2 of 3 . . . . skipped Checking user 3 of 3 . . . . skipped Error: There was a problem upgrading users. Please check messages above, and try again ----------------------- ----------------------- It was during this upgrade that my albums disappeared. And it was after this upgrade that my log in didn't work anymore. That is why I concluded it was the fault of the upgrade. It seems to me that this upgrade must have hidden my two albums and change my password. How else could my albums have disappeared and my password been changed? Is there anyone at Gallery who has the power or authority to change my password back to what it was before this upgrade? And it is possible for them to bring back the two albums that this upgrade disappeared? Since Gallery seemed to cause this problem, are they able to fix it for me? Please?

jessemorrell Joined: 2008-12-29 Posts: 14	Posted: Tue, 2009-01-13 05:42
	My web designers said: "The user/pass I had for FTP is also not working. You'll need to call iPowerweb to get them to reset it. The good thing is that your email address is still the same. It would be more difficult if it wasn't. ipowerweb.com" So I guess Ipowerweb.com can reset the password for me?

floridave Joined: 2003-12-22 Posts: 27300	Posted: Tue, 2009-01-13 14:40
	Quote: If my gallery was not hacked, and if it wasn't messed up during an "upgrade", why can't I log in anymore and why are two of my albums missing? Perhaps something changed on the server. Quote: Is there anyone at Gallery who has the power or authority to change my password back to what it was before this upgrade? You have the power if you have access to the server. Quote: Since Gallery seemed to cause this problem, are they able to fix it for me? Please? I have been trying. Quote: So I guess Ipowerweb.com can reset the password for me? If they changed the FTP password then you will have to ask them to change it back or create a new one. Then since you can't follow the FAQ directions you will have to give your web designer the password and have them change the Gallery access. How do we have control over what your host does? Dave _____________________________________________ Blog & G2 \|\| floridave - Gallery Team

jessemorrell Joined: 2008-12-29 Posts: 14	Posted: Wed, 2009-01-14 00:37
	I appreciate all of your help. I apologize if I've come off bad. You can image how frustrating it would be to lose albums and to be locked out of your gallery. Again, thanks for all your help. I hope I can figure this out.

Albums disappeared & I can't log in...

XUser login