Error downloading index from ... when trying to download plugins
nivekiam
Joined: 2002-12-10
Posts: 16504
Posted: Thu, 2008-10-23 21:41
It's always easiest to blame the other guy I was leaning towards hostmonster/bluehost until other's piped in here.
Though I think Bharat is onto something with a bad route though, which isn't good because there are quite possibly people sitting at their computers trying to browse to gallery.menalto.com and they might not be able to.
From my web host located on the East coast here are the last few hops:
4 so4-0-0-2488M.ar1.SFO1.gblx.net (67.17.68.82) 52.774 ms 53.685 ms 53.044 ms
5 UNITED-LAYER.ge-6-2-0.404.ar4.sfo1.gblx.net (64.214.131.174) 71.356 ms 79.681 ms 62.444 ms
6 Vlan527.cr02-200p-sfo.unitedlayer.com (207.7.159.46) 64.290 ms 63.154 ms 62.931 ms
7 www.gallery2.org (209.237.226.156) 63.439 ms 115.965 ms 80.282 ms
From work located on the West coast here are the last few hops:
7 22 ms 22 ms 22 ms 63.146.26.42
8 24 ms 161 ms 176 ms united-layer.ge-6-2-0.404.ar4.sfo1.gblx.net [64.214.131.174]
9 45 ms 80 ms 70 ms Vlan527.cr02-200p-sfo.unitedlayer.com [207.7.159.46]
10 214 ms 100 ms 46 ms gallery.menalto.com [209.237.226.156]
It looks like Global Crossing and Qwest are coming in through one route, while Level3 his hitting a dead end. Bad route, bad router?
____________________________________________
Like Gallery? Like the support? Donate now!!! See G2 live here
bharat
Joined: 2002-05-21
Posts: 7994
Posted: Thu, 2008-10-23 22:45
Ok, this looks like it could be an issue with the hosting provider that Gallery users (UnitedLayer). I've filed a ticket with them, prepare for some more vendor ping pong
bharat
Joined: 2002-05-21
Posts: 7994
Posted: Thu, 2008-10-23 23:03
I've got unitedlayer on the phone, but I need shell access on a box that's having the problem so that I can track down where it's happening. If you've got shell access and can help, please ping me at
and we'll go from there. thanks!
bharat
Joined: 2002-05-21
Posts: 7994
Posted: Thu, 2008-10-23 23:52
Good news! I believe that we have tracked the issue down to a problem on our side (and when I say "our" I mean Gallery, not UnitedLayer who has given us phenomenal support). We have a QoS server that keeps us from getting DOS'd on a regular basis and the theory is that there's a bad route in there that's accidentally hosing an entire subnet. It will take about an hour for the guy who can update those configs to get on the scene and resolve it, I'll ping this thread when I know more.
PS: Thanks for your patience with something that's clearly our screwup!
floridave
Joined: 2003-12-22
Posts: 27300
Posted: Fri, 2008-10-24 01:01
Hostgator & hostmonster users ..Please try again. It should work now.
I'm a bluehost user who was having this problem earlier today. The test php script you provided had similar results as others (timeout). Everything is working now, so thanks for the quick turnaround.
This was the issue with PicLens not getting installed too, this is also resolved now.
Thanks again
K.
edh
Joined: 2008-10-17
Posts: 5
Posted: Fri, 2008-10-24 23:09
Im glad I reopened this issue and it's been resolve for everyone. Woooooo
kferranti4
Joined: 2008-02-10
Posts: 26
Posted: Tue, 2008-10-28 13:36
Sorry for dropping off the thread for a while. I know I told ya'll I would test things on my side. My Mother fell off a ladder and broke her ankle in three places. I have been dealing with that. Thanks everybody that worked at getting this fixed. My conection is working once again.
Karen
grekom
Joined: 2009-02-25
Posts: 2
Posted: Mon, 2009-10-05 12:24
Hy,
am sorry to necropost on this one...
I still get
Quote:
Warning: fsockopen() [function.fsockopen]: unable to connect to gallery.menalto.com:80 (Connection refused) in /home/www/grekom.com/gallery23/gallery2/fsockopen_test.php on line 3
Warning: fwrite(): supplied argument is not a valid stream resource in /home/www/grekom.com/gallery23/gallery2/fsockopen_test.php on line 4
Warning: fread(): supplied argument is not a valid stream resource in /home/www/grekom.com/gallery23/gallery2/fsockopen_test.php on line 5
Warning: fclose(): supplied argument is not a valid stream resource in /home/www/grekom.com/gallery23/gallery2/fsockopen_test.php on line
I am running gallery2.3 latest awailable donwload on AwardSpace
nivekiam
Joined: 2002-12-10
Posts: 16504
Posted: Mon, 2009-10-05 12:52
grekom, can you post a link to phpinfo so we can take a look at the PHP settings first? What ever issue was causing this on our end should have been fixed almost a year ago. FAQ: How do I create a phpinfo page?
____________________________________________
Like Gallery? Like the support? Donate now!!! See G2 live here
grekom
Joined: 2009-02-25
Posts: 2
Posted: Mon, 2009-10-05 13:11
nivekiam wrote:
grekom, can you post a link to phpinfo so we can take a look at the PHP settings first? What ever issue was causing this on our end should have been fixed almost a year ago. FAQ: How do I create a phpinfo page?
____________________________________________
Like Gallery? Like the support? Donate now!!! See G2 live here
When I created the fsockopen_test.php file and tried to reach your site I get the blank page. The site is hosted locally on my machine and not through a web server hosting company. I am running the latest stable version code from your website (downloaded this morning).
Any ideas based on the config.ini file?
Thanks.
Kornhaas.net
Joined: 2006-04-11
Posts: 5
Posted: Mon, 2010-01-11 19:59
Hello, I'm having an issue with downloading plugins.
I received following messages:
Error downloading index from 'http://gallery.menalto.com/repository/released/index'.
Error downloading index from 'http://gallery.menalto.com/repository/community/index'.
Please make sure that your internet connection is set up properly or try again later.
The system is a QNAP NAS
System info:
-------------
Gallery URL = http://kornhaas.dyndns.org/gallery2/main.php
Gallery version = 2.3.1 core 1.3.0.1
API = Core 7.54, Module 3.9, Theme 2.6, Embed 1.5
PHP version = 5.2.9 apache2handler
Webserver = Apache/2.2.6 (Unix) DAV/2 PHP/5.2.9
Database = mysqlt 5.0.67-log, lock.system=flock
Toolkits = LinkItemToolkit, Thumbnail, Exif, Getid3, ArchiveUpload, Dcraw, ImageMagick, Gd
Acceleration = full/21600, partial/3600
Operating system = Linux TS219P 2.6.22.18 #1 Wed Oct 14 04:47:46 CST 2009 armv5tejl
Default theme = floatrix
gettext = enabled
Locale = de_DE
Browser = Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.2; WOW64; SV1; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30)
Rows in GalleryAccessMap table = 184
Rows in GalleryAccessSubscriberMap table = 49784
Rows in GalleryUser table = 38
Rows in GalleryItem table = 49774
Rows in GalleryAlbumItem table = 1979
Rows in GalleryCacheMap table = 151
fsockopen_test.php reports me following:
------------------------------------------
Warning: fsockopen() [function.fsockopen]: php_network_getaddresses: getaddrinfo failed: Name or service not known in /share/MD0_DATA/Qweb/fsockopen_test.php on line 4
Warning: fsockopen() [function.fsockopen]: unable to connect to gallery.menalto.com:80 (php_network_getaddresses: getaddrinfo failed: Name or service not known) in /share/MD0_DATA/Qweb/fsockopen_test.php on line 4
Warning: fwrite(): supplied argument is not a valid stream resource in /share/MD0_DATA/Qweb/fsockopen_test.php on line 5
Warning: fread(): supplied argument is not a valid stream resource in /share/MD0_DATA/Qweb/fsockopen_test.php on line 6
Warning: fclose(): supplied argument is not a valid stream resource in /share/MD0_DATA/Qweb/fsockopen_test.php on line 7
tedtoal
Joined: 2010-06-22
Posts: 3
Posted: Wed, 2010-06-23 03:00
There are numerous threads with same topic. Try this, which seems to be the latest one:
Posts: 16504
It's always easiest to blame the other guy
I was leaning towards hostmonster/bluehost until other's piped in here.
Though I think Bharat is onto something with a bad route though, which isn't good because there are quite possibly people sitting at their computers trying to browse to gallery.menalto.com and they might not be able to.
From my web host located on the East coast here are the last few hops:
4 so4-0-0-2488M.ar1.SFO1.gblx.net (67.17.68.82) 52.774 ms 53.685 ms 53.044 ms
5 UNITED-LAYER.ge-6-2-0.404.ar4.sfo1.gblx.net (64.214.131.174) 71.356 ms 79.681 ms 62.444 ms
6 Vlan527.cr02-200p-sfo.unitedlayer.com (207.7.159.46) 64.290 ms 63.154 ms 62.931 ms
7 www.gallery2.org (209.237.226.156) 63.439 ms 115.965 ms 80.282 ms
From work located on the West coast here are the last few hops:
7 22 ms 22 ms 22 ms 63.146.26.42
8 24 ms 161 ms 176 ms united-layer.ge-6-2-0.404.ar4.sfo1.gblx.net [64.214.131.174]
9 45 ms 80 ms 70 ms Vlan527.cr02-200p-sfo.unitedlayer.com [207.7.159.46]
10 214 ms 100 ms 46 ms gallery.menalto.com [209.237.226.156]
It looks like Global Crossing and Qwest are coming in through one route, while Level3 his hitting a dead end. Bad route, bad router?
____________________________________________
Like Gallery? Like the support? Donate now!!! See G2 live here
Posts: 7994
Ok, this looks like it could be an issue with the hosting provider that Gallery users (UnitedLayer). I've filed a ticket with them, prepare for some more vendor ping pong
Posts: 7994
I've got unitedlayer on the phone, but I need shell access on a box that's having the problem so that I can track down where it's happening. If you've got shell access and can help, please ping me at
and we'll go from there. thanks!
Posts: 7994
Good news! I believe that we have tracked the issue down to a problem on our side (and when I say "our" I mean Gallery, not UnitedLayer who has given us phenomenal support). We have a QoS server that keeps us from getting DOS'd on a regular basis and the theory is that there's a bad route in there that's accidentally hosing an entire subnet. It will take about an hour for the guy who can update those configs to get on the scene and resolve it, I'll ping this thread when I know more.
PS: Thanks for your patience with something that's clearly our screwup!
Posts: 27300
Hostgator & hostmonster users ..Please try again. It should work now.
Dave
_____________________________________________
Blog & G2 || floridave - Gallery Team
Posts: 2
I'm a bluehost user who was having this problem earlier today. The test php script you provided had similar results as others (timeout). Everything is working now, so thanks for the quick turnaround.
-- Dave
Posts: 29
Fantastic - problem solved.
Posts: 7994
Awesome! Thanks for reporting the issue, guys!
Posts: 41
Thank you!!!
Posts: 78
Thanks for the fix. My site is hosted with Site5 so I was hoping the problem would be fixed for me too.
Again! Thank you!
_________________________
[img]http://www.indefik.com/pics/forumrandom.jpg[/img] Random picture from my Gallery
LyricsRepository.com
Posts: 15
I am bluehost.com user, now is work. Thank you
Posts: 15
Amazing and Spot on, thanks a ton Bharat,
Am on HOSTGATOR, issue resolved for me.
This was the issue with PicLens not getting installed too, this is also resolved now.
Thanks again
K.
Posts: 5
Im glad I reopened this issue and it's been resolve for everyone. Woooooo
Posts: 26
Sorry for dropping off the thread for a while. I know I told ya'll I would test things on my side. My Mother fell off a ladder and broke her ankle in three places. I have been dealing with that. Thanks everybody that worked at getting this fixed. My conection is working once again.
Karen
Posts: 2
Hy,
am sorry to necropost on this one...
I still get
I am running gallery2.3 latest awailable donwload on AwardSpace
Posts: 16504
grekom, can you post a link to phpinfo so we can take a look at the PHP settings first? What ever issue was causing this on our end should have been fixed almost a year ago.
FAQ: How do I create a phpinfo page?
____________________________________________
Like Gallery? Like the support? Donate now!!! See G2 live here
Posts: 2
Here you go...
http://www.grekom.com/gallery23/gallery2/phpinfo.php
Posts: 1
I, too, can not download plugins.
My info is located at:
http://www.prattfamilylodge.net/info.php
When I created the fsockopen_test.php file and tried to reach your site I get the blank page. The site is hosted locally on my machine and not through a web server hosting company. I am running the latest stable version code from your website (downloaded this morning).
Any ideas based on the config.ini file?
Thanks.
Posts: 5
Hello, I'm having an issue with downloading plugins.
I received following messages:
Error downloading index from 'http://gallery.menalto.com/repository/released/index'.
Error downloading index from 'http://gallery.menalto.com/repository/community/index'.
Please make sure that your internet connection is set up properly or try again later.
The system is a QNAP NAS
System info:
-------------
Gallery URL = http://kornhaas.dyndns.org/gallery2/main.php
Gallery version = 2.3.1 core 1.3.0.1
API = Core 7.54, Module 3.9, Theme 2.6, Embed 1.5
PHP version = 5.2.9 apache2handler
Webserver = Apache/2.2.6 (Unix) DAV/2 PHP/5.2.9
Database = mysqlt 5.0.67-log, lock.system=flock
Toolkits = LinkItemToolkit, Thumbnail, Exif, Getid3, ArchiveUpload, Dcraw, ImageMagick, Gd
Acceleration = full/21600, partial/3600
Operating system = Linux TS219P 2.6.22.18 #1 Wed Oct 14 04:47:46 CST 2009 armv5tejl
Default theme = floatrix
gettext = enabled
Locale = de_DE
Browser = Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.2; WOW64; SV1; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30)
Rows in GalleryAccessMap table = 184
Rows in GalleryAccessSubscriberMap table = 49784
Rows in GalleryUser table = 38
Rows in GalleryItem table = 49774
Rows in GalleryAlbumItem table = 1979
Rows in GalleryCacheMap table = 151
fsockopen_test.php reports me following:
------------------------------------------
Warning: fsockopen() [function.fsockopen]: php_network_getaddresses: getaddrinfo failed: Name or service not known in /share/MD0_DATA/Qweb/fsockopen_test.php on line 4
Warning: fsockopen() [function.fsockopen]: unable to connect to gallery.menalto.com:80 (php_network_getaddresses: getaddrinfo failed: Name or service not known) in /share/MD0_DATA/Qweb/fsockopen_test.php on line 4
Warning: fwrite(): supplied argument is not a valid stream resource in /share/MD0_DATA/Qweb/fsockopen_test.php on line 5
Warning: fread(): supplied argument is not a valid stream resource in /share/MD0_DATA/Qweb/fsockopen_test.php on line 6
Warning: fclose(): supplied argument is not a valid stream resource in /share/MD0_DATA/Qweb/fsockopen_test.php on line 7
Posts: 3
There are numerous threads with same topic. Try this, which seems to be the latest one:
http://gallery.menalto.com/node/91651