Please help with install.

mykal

Joined: 2005-02-25
Posts: 37

Posted: Tue, 2005-04-19 08:23

http://www.nctuners.com/pictures/main.php

Sometimes I get an error, sometimes its just blank. Any suggestions?

Warning: preg_match(): Compilation failed: failed to get memory at offset 0 in /home/content/n/c/t/nctuners/html/pictures/lib/smarty/Smarty_Compiler.class.php on line 1603

Warning: preg_match(): Compilation failed: failed to get memory at offset 0 in /home/content/n/c/t/nctuners/html/pictures/lib/smarty/Smarty_Compiler.class.php on line 1612

Warning: preg_match(): Compilation failed: failed to get memory at offset 0 in /home/content/n/c/t/nctuners/html/pictures/lib/smarty/Smarty_Compiler.class.php on line 1620

Warning: preg_match(): Compilation failed: failed to get memory at offset 0 in /home/content/n/c/t/nctuners/html/pictures/lib/smarty/Smarty_Compiler.class.php on line 1628

Warning: preg_match(): Compilation failed: failed to get memory at offset 0 in /home/content/n/c/t/nctuners/html/pictures/lib/smarty/Smarty_Compiler.class.php on line 1632

I have this installed on 3 different websites and it works great. This is the first time Ive ever had problems with an install. Im not sure where to begin.

----

Gallery URL: Http://www.NcTuners.com/Gallery
Gallery version: gallery-3.0-beta-2 with nightly build current-1.gallery2 from April 17
Webserver: Linux linhost214.prod.mesa1.secureserver.net 2.4.21-27.ELsmp #1 SMP Wed Dec 1 21:59:02 EST 2004 i686
Datatabase: ?
PHP version: PHP Version 4.3.11
phpinfo URL:
Graphics Toolkit(s): GD
Operating system: mine is xp server is redhat
Web browser/version: IE and firefox
[/code]

valiant

Joined: 2003-01-04
Posts: 32509

Posted: Tue, 2005-04-19 10:37

cool, someone already uses gallery-3.0 just kidding.

it seems like you're out of memory. try to set a higher php memory limit or choose another toolkit (i.e. deactivate GD and activate netpb or imagemagick).

mykal

Joined: 2005-02-25
Posts: 37

Posted: Tue, 2005-04-19 10:43

haha, oops.

At any rate, I dont think I have access to change anything in the php files. I noticed that everytime I get to the step of installing/activating modules when I try to do that I get a HTTP 500 - Internal server error.

I have used GD on the last 4 websites on the same host with no problem.

mykal

Joined: 2005-02-25
Posts: 37

Posted: Tue, 2005-04-19 23:25

Still awaiting some help.

Thank you.

valiant

Joined: 2003-01-04
Posts: 32509

Posted: Tue, 2005-04-19 23:27

when you get a http 500 errors, can you check the webserver raw error log? what errors does it show?

mykal

Joined: 2005-02-25
Posts: 37

Posted: Wed, 2005-04-20 00:58

I dont believe I can access that. Should I call GoDaddy Hosting and ask them about this?

mykal

Joined: 2005-02-25
Posts: 37

Posted: Wed, 2005-04-20 05:17

Alright when I from step 8 to step. Which is activating my modules. I ALWAYS get a error.

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, support@supportwebsite.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Apache/1.3.31 Server at www.nctuners.com Port 80

This grays out all of my modules so that i can not install them or anything. This creates alot of problems with my install. How do I figure out why its doing this?

mykal

Joined: 2005-02-25
Posts: 37

Posted: Wed, 2005-04-20 05:22

I tried to install it into another directory. When I got to the module section of the setup I unchecked everything and went on without activating any of them. Gallery came up fine then. I went to the admin section then to to the modules section and got this error.

Warning: preg_match(): Compilation failed: failed to get memory at offset 0 in /home/content/n/c/t/nctuners/html/gallery/lib/smarty/Smarty_Compiler.class.php on line 1370

Fatal error: Smarty error: [in gallery:modules/core/templates/AdminModules.tpl line 11]: syntax error: unidentified token '$status' (Smarty_Compiler.class.php, line 1376) in /home/content/n/c/t/nctuners/html/gallery/lib/smarty/Smarty.class.php on line 1088

mykal

Joined: 2005-02-25
Posts: 37

Posted: Wed, 2005-04-20 05:23

a refresh of that page gives me this:

Warning: preg_match(): Compilation failed: failed to get memory at offset 0 in /home/content/n/c/t/nctuners/html/gallery/lib/smarty/Smarty_Compiler.class.php on line 1593

mykal

Joined: 2005-02-25
Posts: 37

Posted: Wed, 2005-04-20 05:33

Alright Im pretty much to the point of where I will pay someone to install this for me. I love this software and can not believe Im having this much trouble.

valiant

Joined: 2003-01-04
Posts: 32509

Posted: Wed, 2005-04-20 11:26

mykal, numerous problems were reported of people trying to install G2 / G1 on godaddy. that to say: it didn't work for a lot people and quite all people on godaddy have problems.
there are plenty of other (better?!) hosting options out there, it's up to you.

you could start by searching the forums (see the forum search function at the top) for "godaddy", perhaps you find some topic where it worked.

mykal

Joined: 2005-02-25
Posts: 37

Posted: Thu, 2005-04-21 01:13

valiant wrote:

mykal, numerous problems were reported of people trying to install G2 / G1 on godaddy. that to say: it didn't work for a lot people and quite all people on godaddy have problems.
there are plenty of other (better?!) hosting options out there, it's up to you.

you could start by searching the forums (see the forum search function at the top) for "godaddy", perhaps you find some topic where it worked.

What I dont understand is that Ive installed it on 3 other sites that I have hosted by GoDaddy with NO problems what so ever. Thanks for the info though.

valiant

Joined: 2003-01-04
Posts: 32509

Posted: Thu, 2005-04-21 05:40

mykal, then ask godaddy if this domain is hosted on a different server than the others or what else the problem could be.

bharat

Joined: 2002-05-21
Posts: 7994

Posted: Thu, 2005-04-21 05:59

I've seen this before, but I'm not sure what causes it. My best guess is that something is wrong with the embedded PCRE engine (which is the preg_match call, which we depend on). Can you give us the link to your phpinfo so that we can take a look and see if we spot anything out of the ordinary there? Thanks.

mykal

Joined: 2005-02-25
Posts: 37

Posted: Thu, 2005-04-21 16:31

Ive called GoDaddy quite a few times and they always tell me they will escalate it then never get back to me. When I call to ask why they tell me they will get back to me.

The site Im having problems with.
http://www.nctuners.com/phpinfo.php

One site Ive gotten it to work on.
http://www.dirtyjeeps.com/phpinfo.php

valiant

Joined: 2003-01-04
Posts: 32509

Posted: Thu, 2005-04-21 16:46

the only difference seems to be that the one that works (second link), uses the zend optimizer. interestingly enough, it's usually the optimizer that causes some errors.

however, this shows that there is at least one difference between the setups, maybe there are more, maybe that's the reason.

mykal Joined: 2005-02-25 Posts: 37	Posted: Tue, 2005-04-19 08:23
	http://www.nctuners.com/pictures/main.php Sometimes I get an error, sometimes its just blank. Any suggestions? Warning: preg_match(): Compilation failed: failed to get memory at offset 0 in /home/content/n/c/t/nctuners/html/pictures/lib/smarty/Smarty_Compiler.class.php on line 1603 Warning: preg_match(): Compilation failed: failed to get memory at offset 0 in /home/content/n/c/t/nctuners/html/pictures/lib/smarty/Smarty_Compiler.class.php on line 1612 Warning: preg_match(): Compilation failed: failed to get memory at offset 0 in /home/content/n/c/t/nctuners/html/pictures/lib/smarty/Smarty_Compiler.class.php on line 1620 Warning: preg_match(): Compilation failed: failed to get memory at offset 0 in /home/content/n/c/t/nctuners/html/pictures/lib/smarty/Smarty_Compiler.class.php on line 1628 Warning: preg_match(): Compilation failed: failed to get memory at offset 0 in /home/content/n/c/t/nctuners/html/pictures/lib/smarty/Smarty_Compiler.class.php on line 1632 I have this installed on 3 different websites and it works great. This is the first time Ive ever had problems with an install. Im not sure where to begin. ---- Gallery URL: Http://www.NcTuners.com/Gallery Gallery version: gallery-3.0-beta-2 with nightly build current-1.gallery2 from April 17 Webserver: Linux linhost214.prod.mesa1.secureserver.net 2.4.21-27.ELsmp #1 SMP Wed Dec 1 21:59:02 EST 2004 i686 Datatabase: ? PHP version: PHP Version 4.3.11 phpinfo URL: Graphics Toolkit(s): GD Operating system: mine is xp server is redhat Web browser/version: IE and firefox [/code]
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valiant Joined: 2003-01-04 Posts: 32509	Posted: Tue, 2005-04-19 10:37
	cool, someone already uses gallery-3.0 just kidding. it seems like you're out of memory. try to set a higher php memory limit or choose another toolkit (i.e. deactivate GD and activate netpb or imagemagick).

mykal Joined: 2005-02-25 Posts: 37	Posted: Tue, 2005-04-19 10:43
	haha, oops. At any rate, I dont think I have access to change anything in the php files. I noticed that everytime I get to the step of installing/activating modules when I try to do that I get a HTTP 500 - Internal server error. I have used GD on the last 4 websites on the same host with no problem.

mykal Joined: 2005-02-25 Posts: 37	Posted: Tue, 2005-04-19 23:25
	Still awaiting some help. Thank you.

valiant Joined: 2003-01-04 Posts: 32509	Posted: Tue, 2005-04-19 23:27
	when you get a http 500 errors, can you check the webserver raw error log? what errors does it show?

mykal Joined: 2005-02-25 Posts: 37	Posted: Wed, 2005-04-20 00:58
	I dont believe I can access that. Should I call GoDaddy Hosting and ask them about this?

mykal Joined: 2005-02-25 Posts: 37	Posted: Wed, 2005-04-20 05:17
	Alright when I from step 8 to step. Which is activating my modules. I ALWAYS get a error. Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, support@supportwebsite.com and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Apache/1.3.31 Server at www.nctuners.com Port 80 This grays out all of my modules so that i can not install them or anything. This creates alot of problems with my install. How do I figure out why its doing this?

mykal Joined: 2005-02-25 Posts: 37	Posted: Wed, 2005-04-20 05:22
	I tried to install it into another directory. When I got to the module section of the setup I unchecked everything and went on without activating any of them. Gallery came up fine then. I went to the admin section then to to the modules section and got this error. Warning: preg_match(): Compilation failed: failed to get memory at offset 0 in /home/content/n/c/t/nctuners/html/gallery/lib/smarty/Smarty_Compiler.class.php on line 1370 Fatal error: Smarty error: [in gallery:modules/core/templates/AdminModules.tpl line 11]: syntax error: unidentified token '$status' (Smarty_Compiler.class.php, line 1376) in /home/content/n/c/t/nctuners/html/gallery/lib/smarty/Smarty.class.php on line 1088

mykal Joined: 2005-02-25 Posts: 37	Posted: Wed, 2005-04-20 05:23
	a refresh of that page gives me this: Warning: preg_match(): Compilation failed: failed to get memory at offset 0 in /home/content/n/c/t/nctuners/html/gallery/lib/smarty/Smarty_Compiler.class.php on line 1593

mykal Joined: 2005-02-25 Posts: 37	Posted: Wed, 2005-04-20 05:33
	Alright Im pretty much to the point of where I will pay someone to install this for me. I love this software and can not believe Im having this much trouble.

valiant Joined: 2003-01-04 Posts: 32509	Posted: Wed, 2005-04-20 11:26
	mykal, numerous problems were reported of people trying to install G2 / G1 on godaddy. that to say: it didn't work for a lot people and quite all people on godaddy have problems. there are plenty of other (better?!) hosting options out there, it's up to you. you could start by searching the forums (see the forum search function at the top) for "godaddy", perhaps you find some topic where it worked.

mykal Joined: 2005-02-25 Posts: 37	Posted: Thu, 2005-04-21 01:13
	valiant wrote: mykal, numerous problems were reported of people trying to install G2 / G1 on godaddy. that to say: it didn't work for a lot people and quite all people on godaddy have problems. there are plenty of other (better?!) hosting options out there, it's up to you. you could start by searching the forums (see the forum search function at the top) for "godaddy", perhaps you find some topic where it worked. What I dont understand is that Ive installed it on 3 other sites that I have hosted by GoDaddy with NO problems what so ever. Thanks for the info though.

valiant Joined: 2003-01-04 Posts: 32509	Posted: Thu, 2005-04-21 05:40
	mykal, then ask godaddy if this domain is hosted on a different server than the others or what else the problem could be.

bharat Joined: 2002-05-21 Posts: 7994	Posted: Thu, 2005-04-21 05:59
	I've seen this before, but I'm not sure what causes it. My best guess is that something is wrong with the embedded PCRE engine (which is the preg_match call, which we depend on). Can you give us the link to your phpinfo so that we can take a look and see if we spot anything out of the ordinary there? Thanks.

mykal Joined: 2005-02-25 Posts: 37	Posted: Thu, 2005-04-21 16:31
	Ive called GoDaddy quite a few times and they always tell me they will escalate it then never get back to me. When I call to ask why they tell me they will get back to me. The site Im having problems with. http://www.nctuners.com/phpinfo.php One site Ive gotten it to work on. http://www.dirtyjeeps.com/phpinfo.php

valiant Joined: 2003-01-04 Posts: 32509	Posted: Thu, 2005-04-21 16:46
	the only difference seems to be that the one that works (second link), uses the zend optimizer. interestingly enough, it's usually the optimizer that causes some errors. however, this shows that there is at least one difference between the setups, maybe there are more, maybe that's the reason.

Please help with install.

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