Error: There was a problem upgrading users.

After installing gallery I get this message.

The user database in your gallery was created with an older version of the software and is out of date. This is not a problem! We will upgrade it. This may take some time. Your data will not be harmed in any way by this process. Rest assured, that if this process takes a long time now, it's going to make your gallery run more efficiently in the future.
If you get an error, and only some users are upgraded, try refreshing the page to upgrade remaining users.

Please Wait...

Checking user 1 of 3 . . . . skipped
Checking user 2 of 3 . . . . skipped
Checking user 3 of 3 . . . . skippedError: Could not acquire lock (/home/virtual/freshwebdesign.ca/webroot/htdocs/xessive/gallery/albums/.users/userdb.dat.lock)!Error: Could not acquire lock (/home/virtual/freshwebdesign.ca/webroot/htdocs/xessive/gallery/albums/.users/userdb.dat.lock)!

Error: There was a problem upgrading users. Please check messages above, and try again

Here are my vital stats:
Give us your Gallery/webserver information to get a faster answer.
Get this information from the PHP diagnostic (in the configuration wizard).
Gallery URL http://www.freshwebdesign.ca/xessive/gallery/albums.php
Gallery version: 1.4.3-pl2
Apache version: 1.3.29
PHP version (don't just say PHP 4, please): PHP 4.3.6
Graphics Toolkit:
Operating system: winxp
Web browser/version (if applicable):

I have also changed the permissons of albums and .user directory to 777 chmod

Would greatly appreciate your help. [/b]

I have the same problem.

Currently, users do not get upgraded correctly. Even if you chmod -R 777 your albums directory.

In my case, I get:

After that, all my users are cleared and only "admin" shows up in the Manage Users window.

I made backups of my albums (including .users) directories, so I can reproduce this as many times as I want.

Gallery v1.3.2 -> Gallery v1.4.3-pl2

I used to run v1.3.2 under PostNuke.
However, I am going to run v1.4.3-pl2 standalone.

Would you like to get userdb.dat before the upgrade and after the upgrade?
Is there any password I should remove before I post them here?

I checked again this morning...
With Gallery v1.3.2, I get my full list of users when I access the "manage users" window.
With Gallery v1.4.3-pl2, after users have been upgraded/skipped, "admin" is the only user that shows up in the same "manage users" window.

I found an insignificant bug in classes/gallery/User.php, where on line 86, you have $this->version == "0"; instead of $this->version = "0";, but beyond that, I don't know enough about the format of userdb.dat to figure out what the problem may be.
If I have time, I will look into it.

userdb.dat before:

O:14:"gallery_userdb":4:{s:7:"userMap";a:20:{s:9:"EVERYBODY";s:9:"everybody";s:9:"everybody";s:9:"EVERYBODY";s:6:"NOBODY";s:6:"nobod
y";s:6:"nobody";s:6:"NOBODY";s:5:"admin";s:20:"1007011545:132889095";s:20:"1007011545:132889095";s:5:"admin";s:7:"Laurent";s:20:"100
7012110:704246895";s:20:"1007012110:704246895";s:7:"Laurent";s:3:"Ivy";s:21:"1007050745:1131117534";s:21:"1007050745:1131117534";s:3
:"Ivy";s:5:"Roxie";s:18:"1007050819:6944369";s:18:"1007050819:6944369";s:5:"Roxie";s:6:"Debbie";s:21:"1007050855:1083309071";s:21:"1
007050855:1083309071";s:6:"Debbie";s:5:"Naomi";s:20:"1007050943:535059315";s:20:"1007050943:535059315";s:5:"Naomi";s:7:"Parents";s:2
0:"1007955063:134415180";s:20:"1007955063:134415180";s:7:"Parents";s:8:"LOGGEDIN";s:8:"loggedin";s:8:"loggedin";s:8:"LOGGEDIN";}s:6:
"nobody";O:10:"nobodyuser":7:{s:8:"username";s:6:"NOBODY";s:8:"fullname";s:6:"Nobody";s:8:"password";N;s:5:"email";N;s:7:"isAdmin";b
:0;s:15:"canCreateAlbums";b:0;s:3:"uid";s:6:"nobody";}s:9:"everybody";O:13:"everybodyuser":7:{s:8:"username";s:9:"EVERYBODY";s:8:"fu
llname";s:14:"Anonymous User";s:8:"password";N;s:5:"email";N;s:7:"isAdmin";b:0;s:15:"canCreateAlbums";b:0;s:3:"uid";s:9:"everybody";
}s:8:"loggedIn";O:12:"loggedinuser":7:{s:8:"username";s:8:"LOGGEDIN";s:8:"fullname";s:14:"Anonymous User";s:8:"password";N;s:5:"emai
l";N;s:7:"isAdmin";b:0;s:15:"canCreateAlbums";b:0;s:3:"uid";s:8:"loggedin";}}

userdb.dat after:

O:14:"gallery_userdb":5:{s:7:"userMap";a:6:{s:9:"EVERYBODY";s:9:"everybody";s:9:"everybody";s:9:"EVERYBODY";s:8:"LOGGEDIN";s:8:"logg
edin";s:8:"loggedin";s:8:"LOGGEDIN";s:6:"NOBODY";s:6:"nobody";s:6:"nobody";s:6:"NOBODY";}s:6:"nobody";O:10:"nobodyuser":7:{s:8:"user
name";s:6:"NOBODY";s:8:"fullname";s:6:"Nobody";s:8:"password";N;s:5:"email";N;s:7:"isAdmin";b:0;s:15:"canCreateAlbums";b:0;s:3:"uid"
;s:6:"nobody";}s:9:"everybody";O:13:"everybodyuser":7:{s:8:"username";s:9:"EVERYBODY";s:8:"fullname";s:14:"Anonymous User";s:8:"pass
word";N;s:5:"email";N;s:7:"isAdmin";b:0;s:15:"canCreateAlbums";b:0;s:3:"uid";s:9:"everybody";}s:8:"loggedIn";O:12:"loggedinuser":7:{
s:8:"username";s:8:"LOGGEDIN";s:8:"fullname";s:14:"Anonymous User";s:8:"password";N;s:5:"email";N;s:7:"isAdmin";b:0;s:15:"canCreateA
lbums";b:0;s:3:"uid";s:8:"loggedin";}s:7:"version";i:5;}

Is it fixable?

Did you ever switch your webhost, or did your webhost move you between a UNIX and Windows server?

You say you've got the directory backed up... can I get a copy of the .users directory? (The entire directory, not just userdb.dat)

If you can, zip/tar.gz the file and put it on your host, then PM me with the location so that others don't get ahold of it. I'll examine it ASAP and see if I can figure out the issue.

You can use Bharat's Cleanup Script in the downloads section of the site. You can't delete the albums because they're owned by the webserver, not your user.

You will have to contact your webhost to have them chmod the files.

I have had my webhost chmod the user dir to 777? I am still getting this message??????

The user database in your gallery was created with an older version of the software and is out of date. This is not a problem! We will upgrade it. This may take some time. Your data will not be harmed in any way by this process. Rest assured, that if this process takes a long time now, it's going to make your gallery run more efficiently in the future.
If you get an error, and only some users are upgraded, try refreshing the page to upgrade remaining users.

Please Wait...

Checking user 1 of 3 . . . . skipped
Checking user 2 of 3 . . . . skipped
Checking user 3 of 3 . . . . skippedError: Could not acquire lock (/home/virtual/freshwebdesign.ca/webroot/htdocs/xessive/gallery/albums/.users/userdb.dat.lock)!Error: Could not acquire lock (/home/virtual/freshwebdesign.ca/webroot/htdocs/xessive/gallery/albums/.users/userdb.dat.lock)!

Error: There was a problem upgrading users. Please check messages above, and try again

Dralt, your files are missing the necessary information. In fact, your files aren't even named correctly. They should be named in a format like this: "09812314523:098239847232". You files are missing the second part of the name. They only have "0987345098342", and they're also completely empty.

You should make sure that those users are even usable in 1.3.2, because all of their information is gone. Passwords, names.. everything.

freshweb, all files and directories in the albums/ dir need to be chmod 777 ( FAQ Gallery:c.15 )

If you're still getting the same error message, it means that the permissions are not correct, somewhere. Paste the error here again.. note that you need to do the permission change for all of the files in /albums, not just .users

Please do not include password information - this is a public forum. I suggest you change your password immediately.

I looked at what you posted, and the issue is right here:

The .users directory is *not* 777, and neither are the files inside it:

Dralt, if you delete the .users directory and re-run the configuration wizard, a new directory will be created.

The user map is "complex" because it's not one single user. It's several. "Nobody", "LoggedIn", "Everyone", and "Admin".

I have reinstalled the program had my webhost company change the permissions again and I still get the same error message?

The user database in your gallery was created with an older version of the software and is out of date. This is not a problem! We will upgrade it. This may take some time. Your data will not be harmed in any way by this process. Rest assured, that if this process takes a long time now, it's going to make your gallery run more efficiently in the future.
If you get an error, and only some users are upgraded, try refreshing the page to upgrade remaining users.

Please Wait...

Checking user 1 of 3 . . . . skipped
Checking user 2 of 3 . . . . skipped
Checking user 3 of 3 . . . . skippedError: Could not acquire lock (/home/virtual/freshwebdesign.ca/webroot/htdocs/xessive/gallery/albums/.users/userdb.dat.lock)!Error: Could not acquire lock (/home/virtual/freshwebdesign.ca/webroot/htdocs/xessive/gallery/albums/.users/userdb.dat.lock)!

Error: There was a problem upgrading users. Please check messages above, and try again

Why? Why? Why?

Thanks

.users dir and the three files that are in the directory are all chmoded to 777. I checked on Smart ftp? Is there another file that I am missing???

Actually the last time I had deleted the program and reinstalled it. When you checked it I suspect it was the time lapse before the hosting co changed it. I guarantee that at this moment all the permissions in the files under the albums are 777!

I am still getting the error message and to echo Dalte "What I found weird is the need to upgrade something that was created by the config wizard of the very latest version."

seems to me there is a something wrong with the program.