Error Message When uploading Thumbnail To Video
ewalton
Joined: 2011-08-13
Posts: 20 |
Posted: Sat, 2012-11-03 07:43 |
Hello, A problem recently sprung up where I get an error message when trying to upload a thumbnail Image to accompany a video file. Here is the error message that I get: n error has occurred while interacting with the platform. The exact nature of the platform error is unknown. A common cause are insufficient file system permissions. This can happen if you or your webhost changed something in the file system, e.g. by restoring data from a backup. Error Detail - This process worked fine the last time I uploaded a video just over a month ago, and I have not made any changes to Gallery since that time. The new video plays fine, but there is no thumbnail. Please see the videos on the site: http://edvaldivia.com/gallery2/main.php?g2_itemId=321 Thank you for your help. |
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Posts: 8339
As always we first clear the cache FAQ: How can I clear cached data?
Then make sure you have the right filesystem permissions for the storage directory.
FAQ: How can I fix the filesystem permissions of the Gallery storage folder?
-s
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Posts: 20
Ok, I deleted both the database and the template caches, then a recursive permission change on g2data. I still cannot add a new thumbnail to the last video that I uploaded.
Thanks again for your help/
Posts: 8339
ERROR_PLATFORM_FAILURE
means either the server cannot write to g2data, or the DB is having issues.
Check your DB for crashed tables
-s
________________________________
All New jQuery Minislideshow for G2/G3