[SOLVED] gallery 2.3 upgrade issue - Storage Directory Permissions

lazboytt

Joined: 2010-03-20
Posts: 14
Posted: Wed, 2012-09-19 20:42

All of a sudden my gallery states I need to upgrade.

I do the install from the web site but receive the following error

Storage Directory Permissions Failed
+ Inaccessible or missing files (1)
Error: Some files and or directories in your storage directory are not writeable by the webserver user. Run chown -R webserverUser /hermes/web09b/b2978/pow.lazboytt/htdocs/gallery2/g2data/ OR run chmod -R 777 /hermes/web09b/b2978/pow.lazboytt/htdocs/gallery2/g2data/.

I tried to change the permission on the g2data folder but this does not solve the problem.

Does it need all the files in the folder set to the same permission?

If so does anyone know how to change them all to 777 as it would take a long time to do each file and folder individually.

Please help

 
suprsidr
suprsidr's picture

Joined: 2005-04-17
Posts: 8339
Posted: Wed, 2012-09-19 23:43

chmod -R 0777 /path/to/g2data

-s
All New jQuery Minislideshow for G2/G3

 
suprsidr
suprsidr's picture

Joined: 2005-04-17
Posts: 8339
Posted: Thu, 2012-09-20 00:54

chmod is a unix command executed from a shell
else
FAQ: How can I fix the filesystem permissions of the Gallery storage folder?
these permissions need to be Recursive hence the -R in the chmod command

-s
All New jQuery Minislideshow for G2/G3

 
lazboytt

Joined: 2010-03-20
Posts: 14
Posted: Thu, 2012-09-20 18:10

I had the hosting provider double check the permissions as I reset them and this is their response

Comment: Hello,

We apologize for the inconvenience. I have reset the file permission. But the application is not responding and showing same error. So, Please contact the vendor of application to fix the error.

If you have any further questions, please update the Support Console.

Sincerely,

Abel Sandrik
Technical Specialist

Pleasehelp

 
suprsidr
suprsidr's picture

Joined: 2005-04-17
Posts: 8339
Posted: Thu, 2012-09-20 21:15

They are being lazy and pushing it off on us.
The upgrader does not lie.

If you care to give me FTP access I can try for you.

-s
All New jQuery Minislideshow for G2/G3

 
suprsidr
suprsidr's picture

Joined: 2005-04-17
Posts: 8339
Posted: Thu, 2012-09-20 23:51
 
lazboytt

Joined: 2010-03-20
Posts: 14
Posted: Fri, 2012-09-21 00:48

Thank u so much. How did you fix it?

 
suprsidr
suprsidr's picture

Joined: 2005-04-17
Posts: 8339
Posted: Fri, 2012-09-21 00:52
 
suprsidr
suprsidr's picture

Joined: 2005-04-17
Posts: 8339
Posted: Sat, 2012-10-06 22:12

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