It broke overnight! (500 Internal Server Error)

POB_London

Joined: 2004-10-18
Posts: 19

Posted: Fri, 2005-12-23 02:41

Hi folks.

I have been using Gallery happily for over a year. This is my original installation thread (useful because it contains other info and links): http://gallery.menalto.com/node/22251

Details:
Server is a Linux box
Apache v.1.3.31
PHP 4.3.9
My SQL 4.0.20 standard
Gallery v.1.4.4
Mac iBook G4, 3mb broadband
Opera 8.51, Fetch.

Overnight, I started getting a 500 Internal Server Error. I did not change anything, not even adding another photo. I have checked my space, bandwidth use, and permissions of all files and directories.

It almost looks like I have been barred from running PHP scripts by my hosting provider. Other stuff on my domain still works fine, but gallery is broken. Don't even know where to start trouble-shooting this, especially since my hosting provider is poor at keeping in touch at the best of times.

Problem is here: www.pm-04.com/gallery

****
I HAVE JUST NOTICED that my server has been 'upgraded' to Apache 1.3.34 - could this be the root of the problem??
****

Any tips?
I will try any suggestions and post results / logs here.

Thanks a bunch, guys.

POB_London

Joined: 2004-10-18
Posts: 19

Posted: Fri, 2005-12-23 02:43

Even the config php scripts won't run!

This is the error log entry:

[Fri Dec 23 07:02:19 2005] [alert] [client 66.249.66.77] /home/pm04/public_html/gallery/.htaccess: Invalid command 'php_value', perhaps mis-spelled or defined by a module not included in the server configuration

Does this mean my hoster has done an upgrade and not restarted all the script handlers?

h0bbel

Joined: 2002-07-28
Posts: 13451

Posted: Fri, 2005-12-23 19:09

Your host is the problem. After the upgrade, they don't allow PHP configuration settings in .htaccess files anymore. Either get them to fix it, or do the following:

1. Empty the contents of the gallery/.htaccess file, but leave the empty file in place. Chmod it 777
2. Delete the gallery/setup/.htaccess file
3. Re-run the config wizard to have it regenerate the contents in your gallery/.htaccess file.
4. PROFIT!

h0bbel - Gallery Team
If you found my help useful, please consider donating to Gallery
http://h0bbel.p0ggel.org

POB_London

Joined: 2004-10-18
Posts: 19

Posted: Fri, 2005-12-23 20:19

Hi h0bbel!

Thanks very much for your reply. I have emailed the sysadmin of my hosting company, but they always take ages to get back to me. Will I have to set up my galleries again after re-running the config script, or will they remain?

When I tried to run the config wizard without doing the .htaccess steps you mentioned, I still got the 500 server error. Will the repair work, if I do the steps exactly as you say? I am concerned because my galleries are not backed up (although the actual pictures are).

Thanks a million.

h0bbel

Joined: 2002-07-28
Posts: 13451

Posted: Fri, 2005-12-23 21:24

No, you will not need to set it up again, but you need to re-run the config wizard to make it generate the new .htaccess file contents...

h0bbel - Gallery Team
If you found my help useful, please consider donating to Gallery
http://h0bbel.p0ggel.org

POB_London

Joined: 2004-10-18
Posts: 19

Posted: Sat, 2005-12-24 13:44

Hi - I've got some functionality back by following your advice, thanks a lot. Using the problems identified by the config wizard I have also submitted a detailed suppport request to my hosting provider, so hopefully I can re-config soon and get it back to 100%.

Thanks a lot. I really appreciate the help.

POB_London

Joined: 2004-10-18
Posts: 19

Posted: Sat, 2005-12-24 13:44

...

mavs00

Joined: 2003-06-12
Posts: 4

Posted: Tue, 2005-12-27 14:07

I have the exact problem as the above poster. Except when I tried to correct with the solution provided, I got other errors

I'm running:

Details:
Server is a Linux
Apache v.1.3.31 (not positive)
PHP 4.4.1
My SQL 4.0.22 standard
Gallery v.1.5.1
Mac Power Book G4
Safari v2.0.1, Fetch

---------------------------------------------
Initially I got the same error "Invalid command ----- ". Next I follow the steps you provided by clearing contents on .htaccess (gallery folder) and deleting altogether the .htaccess in the setup file. I then cmode 'd .htaccess to 777 and my setup folder to 755 (to run the config wizard, it wouldn't let me in otherwise). I got the following errors.

when I tried to access the config wizard -

[2005-12-27 05:45:38]: error: directory is writable by others: (/home/adkhighp/public_html/gallery/setup)

When I tried to get right into the setup/index.php -

[2005-12-27 05:00:03]: error: file is writable by others: (/home/adkhighp/public_html/gallery/setup/index.php)

please help, frustrated

mavs00

Joined: 2003-06-12
Posts: 4

Posted: Tue, 2005-12-27 14:23

By the way, the comments above are from the error logs, however the screen error (and the one I get when I run the setup/diagnostic.php , says -

"Error: Your Userfile is not writeable"

The site is at: http://www.adkhighpeaks.com/gallery/

h0bbel

Joined: 2002-07-28
Posts: 13451

Posted: Tue, 2005-12-27 14:34

Thats your hosts setup that seems to limit permissions settings on your files. You'll need to contact them for help en their specific setup.

h0bbel - Gallery Team
If you found my help useful, please consider donating to Gallery
http://h0bbel.p0ggel.org

aindelicato

Joined: 2005-12-27
Posts: 7

Posted: Tue, 2005-12-27 17:25

h0bbel,

same error as above.. fix doesn't work.

What excatly do I need to ask my host to change ?

Thnx

Also, will going to Gallery2 fix this?

h0bbel

Joined: 2002-07-28
Posts: 13451

Posted: Tue, 2005-12-27 17:56

Which of the errors above?! aindelicato, new thread with the proper info please.

h0bbel - Gallery Team
If you found my help useful, please consider donating to Gallery
http://h0bbel.p0ggel.org

POB_London Joined: 2004-10-18 Posts: 19	Posted: Fri, 2005-12-23 02:41
	Hi folks. I have been using Gallery happily for over a year. This is my original installation thread (useful because it contains other info and links): http://gallery.menalto.com/node/22251 Details: Server is a Linux box Apache v.1.3.31 PHP 4.3.9 My SQL 4.0.20 standard Gallery v.1.4.4 Mac iBook G4, 3mb broadband Opera 8.51, Fetch. Overnight, I started getting a 500 Internal Server Error. I did not change anything, not even adding another photo. I have checked my space, bandwidth use, and permissions of all files and directories. It almost looks like I have been barred from running PHP scripts by my hosting provider. Other stuff on my domain still works fine, but gallery is broken. Don't even know where to start trouble-shooting this, especially since my hosting provider is poor at keeping in touch at the best of times. Problem is here: www.pm-04.com/gallery ** I HAVE JUST NOTICED that my server has been 'upgraded' to Apache 1.3.34 - could this be the root of the problem?? ** Any tips? I will try any suggestions and post results / logs here. Thanks a bunch, guys.
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POB_London Joined: 2004-10-18 Posts: 19	Posted: Fri, 2005-12-23 02:43
	Even the config php scripts won't run! This is the error log entry: [Fri Dec 23 07:02:19 2005] [alert] [client 66.249.66.77] /home/pm04/public_html/gallery/.htaccess: Invalid command 'php_value', perhaps mis-spelled or defined by a module not included in the server configuration Does this mean my hoster has done an upgrade and not restarted all the script handlers?

h0bbel Joined: 2002-07-28 Posts: 13451	Posted: Fri, 2005-12-23 19:09
	Your host is the problem. After the upgrade, they don't allow PHP configuration settings in .htaccess files anymore. Either get them to fix it, or do the following: 1. Empty the contents of the gallery/.htaccess file, but leave the empty file in place. Chmod it 777 2. Delete the gallery/setup/.htaccess file 3. Re-run the config wizard to have it regenerate the contents in your gallery/.htaccess file. 4. PROFIT! h0bbel - Gallery Team If you found my help useful, please consider donating to Gallery http://h0bbel.p0ggel.org

POB_London Joined: 2004-10-18 Posts: 19	Posted: Fri, 2005-12-23 20:19
	Hi h0bbel! Thanks very much for your reply. I have emailed the sysadmin of my hosting company, but they always take ages to get back to me. Will I have to set up my galleries again after re-running the config script, or will they remain? When I tried to run the config wizard without doing the .htaccess steps you mentioned, I still got the 500 server error. Will the repair work, if I do the steps exactly as you say? I am concerned because my galleries are not backed up (although the actual pictures are). Thanks a million.

h0bbel Joined: 2002-07-28 Posts: 13451	Posted: Fri, 2005-12-23 21:24
	No, you will not need to set it up again, but you need to re-run the config wizard to make it generate the new .htaccess file contents... h0bbel - Gallery Team If you found my help useful, please consider donating to Gallery http://h0bbel.p0ggel.org

POB_London Joined: 2004-10-18 Posts: 19	Posted: Sat, 2005-12-24 13:44
	Hi - I've got some functionality back by following your advice, thanks a lot. Using the problems identified by the config wizard I have also submitted a detailed suppport request to my hosting provider, so hopefully I can re-config soon and get it back to 100%. Thanks a lot. I really appreciate the help.

POB_London Joined: 2004-10-18 Posts: 19	Posted: Sat, 2005-12-24 13:44
	...

mavs00 Joined: 2003-06-12 Posts: 4	Posted: Tue, 2005-12-27 14:07
	I have the exact problem as the above poster. Except when I tried to correct with the solution provided, I got other errors I'm running: Details: Server is a Linux Apache v.1.3.31 (not positive) PHP 4.4.1 My SQL 4.0.22 standard Gallery v.1.5.1 Mac Power Book G4 Safari v2.0.1, Fetch --------------------------------------------- Initially I got the same error "Invalid command ----- ". Next I follow the steps you provided by clearing contents on .htaccess (gallery folder) and deleting altogether the .htaccess in the setup file. I then cmode 'd .htaccess to 777 and my setup folder to 755 (to run the config wizard, it wouldn't let me in otherwise). I got the following errors. when I tried to access the config wizard - [2005-12-27 05:45:38]: error: directory is writable by others: (/home/adkhighp/public_html/gallery/setup) When I tried to get right into the setup/index.php - [2005-12-27 05:00:03]: error: file is writable by others: (/home/adkhighp/public_html/gallery/setup/index.php) please help, frustrated

mavs00 Joined: 2003-06-12 Posts: 4	Posted: Tue, 2005-12-27 14:23
	By the way, the comments above are from the error logs, however the screen error (and the one I get when I run the setup/diagnostic.php , says - "Error: Your Userfile is not writeable" The site is at: http://www.adkhighpeaks.com/gallery/

h0bbel Joined: 2002-07-28 Posts: 13451	Posted: Tue, 2005-12-27 14:34
	Thats your hosts setup that seems to limit permissions settings on your files. You'll need to contact them for help en their specific setup. h0bbel - Gallery Team If you found my help useful, please consider donating to Gallery http://h0bbel.p0ggel.org

aindelicato Joined: 2005-12-27 Posts: 7	Posted: Tue, 2005-12-27 17:25
	h0bbel, same error as above.. fix doesn't work. What excatly do I need to ask my host to change ? Thnx Also, will going to Gallery2 fix this?

h0bbel Joined: 2002-07-28 Posts: 13451	Posted: Tue, 2005-12-27 17:56
	Which of the errors above?! aindelicato, new thread with the proper info please. h0bbel - Gallery Team If you found my help useful, please consider donating to Gallery http://h0bbel.p0ggel.org

It broke overnight! (500 Internal Server Error)

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